Contact and routing
Ask the question that helps choose the next step.
For service selection, location routing, complex coat history, medical context, or a previous failed appointment, contact the shared Cats in the City team.
Call
503-214-2003
Use the shared Cats in the City line for booking and routing questions.
Call now →admin@catsinthecity.com
Send context and ask how to route a grooming request.
Compose email →Book
Grooming portal
Review current service options and availability for Powell and Beaverton.
Open booking →Include useful details
Specific observations make routing easier
A message that says “my cat needs grooming” gives the team very little to plan from. A concise structured history can reveal urgency, time, staffing, and whether veterinary input may be needed.
- 1
Describe the visible problem
Mats, grease, dandruff, odor, loose coat, contamination, claw length, or a desired haircut.
- 2
Describe the cat
Age, approximate weight, coat type, medical conditions, medication, mobility, and current appetite or stability.
- 3
Describe prior care
What was attempted, what the cat did, what helped, what escalated, and where the appointment ended.
- 4
Name the priority
Examples: remove a painful pelt, restore hygiene, shorten claws, reduce shedding, or establish maintenance.
Next step
Ready to submit the care request?
Use the booking portal when the service and location are clear.